Troubleshooting Failed Calls

If your calls are failing or not connecting, here are the most common causes and how to resolve them.

Call Status: "Failed"

No Phone Number Assigned

Your assistant needs a phone number to make or receive calls.

Fix: Go to your assistant's Phone tab and assign a number.

Insufficient Credits

Outbound calls require call credits. If your balance is zero, calls will fail.

Fix: Go to Billing > Add Credits to top up your account.

Number Not Verified

Some countries require phone number verification before use.

Fix: Go to Settings > Phone Numbers and complete the verification process.

Call Status: "No Answer"

This is normal — the contact did not pick up. EchoParrot will:

  • Log the attempt in your call history
  • Retry based on your campaign retry settings

You can adjust retry intervals in Campaigns > Settings.

Call Status: "Busy"

The line was busy. The assistant will automatically retry based on your retry schedule.

Audio Quality Issues

If calls connect but audio is poor:

  1. Check your assistant's voice settings — try switching to a different voice model
  2. Ensure your script doesn't have very long sentences (causes delays)
  3. Check your network connection if using the web interface

Calls Not Reaching Contacts in Certain Countries

Some countries have carrier restrictions on AI-generated calls.

Fix: Contact our support team to check availability for your target region.

Still having issues? Contact support via the chat widget or email support@echoparrot.com.