Manage Your Subscription

You can manage all aspects of your subscription from the Billing section of your Dashboard.

View Current Plan

  1. Go to Settings > Billing
  2. Your current plan, renewal date, and usage are displayed at the top

Upgrade Your Plan

  1. Go to Settings > Billing > Change Plan
  2. Select the plan you want to upgrade to
  3. Confirm the change — the new plan takes effect immediately
  4. You'll be billed the prorated difference for the remaining days of your billing cycle

Downgrade Your Plan

  1. Go to Settings > Billing > Change Plan
  2. Select a lower plan
  3. The downgrade takes effect at the start of the next billing cycle
  4. Ensure your current usage fits within the new plan's limits before downgrading

Update Payment Method

  1. Go to Settings > Billing > Payment Methods
  2. Click Add Card or Update Card
  3. Enter your new card details
  4. Set it as the default payment method

Download Invoices

All invoices are available under Settings > Billing > Invoice History. Click any invoice to download it as a PDF.

Cancel Your Subscription

  1. Go to Settings > Billing > Cancel Plan
  2. Select a cancellation reason
  3. Confirm cancellation

Your account remains active until the end of the current billing period. After cancellation, your data is retained for 30 days before deletion.

Need help? Contact our support team at support@echoparrot.com or via the chat widget in your Dashboard.